Foodia Support
Need help with Foodia? You're in the right place. Below is a quick overview of what the app does, answers to common questions, and how to reach us.
Contact us: email foodiasupport@gmail.com and we'll get back to you. Please include your account email and a short description of the issue.
What Foodia does
Foodia is a grocery and kitchen-management app. It helps you:
- Scan receipts to add groceries automatically and track what you have.
- Track inventory and expiration dates so nothing gets forgotten in the back of the fridge.
- Build smart shopping lists based on your staples and goals.
- Get AI recipe ideas from what's already in your kitchen.
- Share recipes with a community of other cooks — follow people, like, comment, and save recipes to your Cook Book.
- Message other cooks — forward a recipe with a note, send photos, and carry on the conversation about it in Messages.
Frequently asked questions
How do I scan a receipt?
Open the Receipt tab, take or upload a photo of your receipt, and Foodia reads the items for you to review before saving. Scanning uses one of your 10 free AI actions; after those are used up it needs Foodia Premium. You can always add items to your Kitchen by hand for free.
What comes with Foodia Premium?
Premium gives unlimited use of the AI features: receipt scanning, AI recipe ideas, smart shopping lists, and health/spending insights. Every new account gets 10 free AI actions to try them first — shared across all the AI features, and one-time rather than renewing monthly. Premium is an auto-renewing monthly subscription, and you can cancel anytime. On the web it's purchased at foodia.food and billed by Stripe; in the iOS app it's purchased and billed through the App Store under your Apple Account.
How do I cancel my subscription?
If you subscribed on the web, open the Account page in Foodia — in the app or on the web — and tap “Manage Subscription” to open the Stripe billing portal, where you can cancel or update your payment details. If you subscribed through the App Store, cancel in iOS Settings → your name → Subscriptions; the Stripe portal won't show an Apple purchase. Refunds for an App Store purchase are handled by Apple, not Foodia.
How do I report a recipe, comment, conversation, or user?
On any post, tap the “⋯” menu and choose Report; on a comment, tap the ⚑ beside it. Inside a conversation, tap “⚑ Report conversation” at the top. A photo someone sent you is reported the same way — report the conversation it is in, and the reviewer sees the photos with it. On a user's profile you can also Report or Block them. Blocking hides their content from you and yours from them, and stops them messaging you or sending you recipes. We review reports — normally within 24 hours — and remove objectionable content and users who violate our terms.
Who can see my messages?
Only you and the person you are talking to. Conversations start when someone forwards a post, and they are never shown on the feed or to anyone else. They are stored on our servers rather than end-to-end encrypted, and we read them only if someone in the conversation reports it for review — so please don't send anything sensitive. See our Privacy Policy for the details.
How do I delete my account?
Go to the Account page → Edit profile → Profile, and tap “Delete account.” This permanently removes your data. The one thing we hold on to is a scrambled, one-way version of your email address, kept for 7 days so the same address can't immediately be used to open a new account. You can also email us to request deletion.
How is my data handled?
See our Privacy Policy for the full details. In short: we don't sell your data or use it for advertising. Card payments are handled entirely by Stripe on the web, or by Apple for subscriptions purchased in the iOS app.